Go Cashless
  • MyRapid Card
    Text
    FAQ - MyRapid Card
    1. Can I use myrapid card for all RapidKL LRT, Monorail, BRT and Bus services?  
    Yes, Myrapid Card can be used for RapidKL LRT, Monorail, BRT and Bus services as well as our Gombak & Ampang Park & Ride Facilities. 

    2. Will I be able to use card to pay for the parking at LRT stations? 
    Yes, ONLY MyRapid card can be used to pay parking fees at Park & Ride facilities at Gombak, Ampang LRT stations and SunU-Monash BRT. 

    3. I am Senior Citizen age 60 year old. Will I be able to enjoy the concession fare?  
    Yes, Concession Tokens can be purchased at all RapidKL LRT, Monorail and BRT station counters. Applications can be made at our Concession Counter located in Pasar Seni Bus Hub. 

    4. What is the difference between a TnG and MyRapid card? 
    MyRapid card can be used as a stored value card on RapidKL LRT, Monorail, BRT and Bus services as well as in our Park & Ride facilities at Gombak & Ampang LRT stations and SunU-Monash BRT. MyRapid cards holders also enjoys great discounts through its MyRapid card Privileges Program. The TnG card can be used for public transport and other TnG-based facilities. 

  • Smart Packages : My Rapid Smart 7 Weekly
    Subscribing MyRapid Smart 7 Weekly

    • MyRapid Smart 7 Weekly is a special package for the LRT and  Monorail users. It is suitable for you if you travel moderately on the Rapid KL LRT and Monorail services. 

    • You can buy the package from our Customer Service Office at any LRT, Monorail, and BRT station. 

    • A nominal subscription fee of RM2.50 is charged for MyRapid Smart 7  Weekly which is valid for 7 consecutive days. The subscription fee applies during the initial purchase and subsequent renewals.

    • Your existing MyRapid card can be used to subscribe MyRapid Smart 7 Weekly.
    Paying for your journey with MyRapid Smart 7
    Weekly
    • Upon subscription, you can reload MyRapid card with your desired purse amount to enjoy lower fare rate for journeys onboard LRT and Monorail services.

    • You may reload from a minimum value of RM10.00 up to RM300.00 at any Ticket Vending Machine (TVM) located at LRT, Monorail and BRT stations including at the Rapid KL Park ‘n Ride.

    • Do take note that you are required to maintain a minimum purse value of RM3.00 on MyRapid card to use the services.
    Activation and Renewal of MyRapid Smart 7 Weekly
    • For first time purchase, MyRapid Smart 7 Weekly will be activated upon first touch at the entry gate reader. Once activated, MyRapid  Smart 7 Weekly will be valid for seven (7) days travel consecutively and you will be charged based on the discounted travel rates. 

    • You are required to activate MyRapid Smart 7 Weekly within 30 days  upon first purchase or renewal. Otherwise, the package will no longer be valid. 

    • Your remaining day’s information and the purse balance will be displayed on the reader upon exiting the gate. Do take note that you will be charged according to cashless fare rate once MyRapid Smart 7 Weekly package subscription expires. The balance of your purse can be carried forward and is valid for two (2) years after your package expires. 

    • Subsequent renewal of the package can be done at any Ticket Vending Machine (TVM) located at LRT, Monorail and BRT stations including at the Rapid KL Park ‘n Ride. You can renew MyRapid Smart 7 Weekly package three (3) days prior to the package expiry date. Your renewed package will start after the current package expires.

    • You can renew MyRapid Smart 7 Weekly package three (3) days prior to the package expiry date. Your renewed package will start after the current package expires.
    How to Reload MyRapid card
    1. Place MyRapid card at the slot
    2. Select ‘Reload’ tab
    3. Make payment
    4. Retrieve MyRapid card and receipt
    How to Renew MyRapid Smart 7 Weekly
    1. Place MyRapid card at the slot
    2. Select ‘Renew’ tab
    3. Make payment
    4. Retrieve MyRapid card and receipt
    FAQ - Smart Packages
    1. How do I use the Smart products for both rail and BRT? 
    Existing customers with a MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly for Rail may purchase the MyRapid Smart product which integrates BRT once their Rail Smart product expires. 

    2. Where can I purchase the “MyRapid Smart 7 Weekly” or “MyRapid Smart 30 Monthly” ? 
    You may purchase the products at the Customer Service Office at all stations including BRT. Customers are to activate transit validity for both services before use. 

    3. I am an existing LRT user and subscriber to Smart products. Can I use this and enjoy savings on the BRT? 
    The current MyRapid Smart 7 Weekly and MyRapid Smart 30 Monthly can only be used for Rail services. You will need to purchase MyRapid Smart product which integrates BRT to enjoy savings for both LRT and BRT services. 

    4. What will happen if I exit at any BRT stations using my current MyRapid Smart product without BRT integration? 
    You will be charged a Cashless fare rate instead of the MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly rates. Kindly proceed to activate your MyRapid Smart product which integrates BRT at our CSO counter upon expiry of your existing Smart product. 

    5. Must I always purchase and renew my MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly at the Customer Service Office? 
    The Customer Service Office is for first time purchase of the MyRapid Smart product which integrates BRT. Subsequent renewals can be made at the Ticket Vending Machine (TVM). 

    6. How much savings do I enjoy when using the MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly? 
    You may enjoy savings ranging from 18 to 35% on cash fares when you travel by Rail and BRT. 

    7. When can I purchase the BRT integrated MyRapid Smart products? 
    Purchase will be available from 30 June 2016 onwards. 

    8. Can I get a refund with this introduction? 
    Sorry, we are not processing any refunds. 


    For more information, please enquire our station officers or call the Rapid KL Helpline at 03-78852585
  • Smart Packages : My Rapid Smart 30 Weekly
    Subscribing MyRapid Smart 30 Monthly

    • MyRapid Smart 30 Monthly is a special package for the LRT and  Monorail users. It is suitable for you if you travel frequently on the Rapid KL LRT and Monorail services. 

    • You can buy the package from our Customer Service Office at any LRT, Monorail, and BRT station. 

    • A nominal subscription fee of RM10.00 is charged for the MyRapid Smart 30 Monthly which is valid for 30 consecutive days. The subscription fee applies during the initial purchase and subsequent renewals.

    • Your existing MyRapid card can be used to subscribe MyRapid Smart 30 Monthly.
    Paying for your Journey with MyRapid Smart 30  Monthly
    • Upon subscription, you can reload MyRapid card with your desired purse amount to enjoy lower fare rate for journeys onboard LRT and Monorail services.

    • You may reload from a minimum value of RM10.00 up to RM300.00 at any Ticket Vending Machine (TVM) located at LRT, Monorail and BRT stations including at the Rapid KL Park ‘n Ride.

    • Do take note that you are required to maintain a minimum purse value of RM3.00 on MyRapid card to use the services.
    Activation and Renewal of MyRapid Smart 30  Monthly
    • For first time purchase, MyRapid Smart 30 Monthly will be activated upon first touch at the entry gate reader. Once activated, MyRapid Smart 30 Monthly will be valid for thirty (30) days travel consecutively and you will be charged based on the discounted travel rates.

    • You are required to activate MyRapid Smart 30 Monthly within 30 days upon first purchase or renewal. Otherwise, the package will no longer be valid. 

    • Your remaining day’s information and the purse balance will be displayed on the reader upon exiting the gate. Do take note that you will be charged according to cashless fare rate once MyRapid Smart 30 Monthly package subscription expires. The balance of your purse can be carried forward and is valid for two (2) years after your package expires.

    • Subsequent renewal of the package can be done at any Ticket Vending Machine (TVM) located at LRT, Monorail and BRT stations including at the Rapid KL Park ‘n Ride.

    • You can renew MyRapid Smart 30 Monthly package three (3) days prior to the package expiry date. Your renewed package will start after the current package expires.
    How to Reload MyRapid card
    1. Place MyRapid card at the slot
    2. Select ‘Reload’ tab
    3. Make payment
    4. Retrieve MyRapid card and receipt
    How to Renew MyRapid Smart 30 Monthly
    1. Place MyRapid card at the slot
    2. Select ‘Renew’ tab
    3. Make payment
    4. Retrieve MyRapid card and receipt
    FAQ - Smart Packages
    1. How do I use the Smart products for both rail and BRT? 
    Existing customers with a MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly for Rail may purchase the MyRapid Smart product which integrates BRT once their Rail Smart product expires. 

    2. Where can I purchase the “MyRapid Smart 7 Weekly” or “MyRapid Smart 30 Monthly” ? 
    You may purchase the products at the Customer Service Office at all stations including BRT. Customers are to activate transit validity for both services before use. 

    3. I am an existing LRT user and subscriber to Smart products. Can I use this and enjoy savings on the BRT? 
    The current MyRapid Smart 7 Weekly and MyRapid Smart 30 Monthly can only be used for Rail services. You will need to purchase MyRapid Smart product which integrates BRT to enjoy savings for both LRT and BRT services. 

    4. What will happen if I exit at any BRT stations using my current MyRapid Smart product without BRT integration? 
    You will be charged a Cashless fare rate instead of the MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly rates. Kindly proceed to activate your MyRapid Smart product which integrates BRT at our CSO counter upon expiry of your existing Smart product. 

    5. Must I always purchase and renew my MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly at the Customer Service Office? 
    The Customer Service Office is for first time purchase of the MyRapid Smart product which integrates BRT. Subsequent renewals can be made at the Ticket Vending Machine (TVM). 

    6. How much savings do I enjoy when using the MyRapid Smart 7 Weekly or MyRapid Smart 30 Monthly? 
    You may enjoy savings ranging from 18 to 35% on cash fares when you travel by Rail and BRT. 

    7. When can I purchase the BRT integrated MyRapid Smart products? 
    Purchase will be available from 30 June 2016 onwards. 

    8. Can I get a refund with this introduction? 
    Sorry, we are not processing any refunds. 


    For more information, please enquire our station officers or call the Rapid KL Helpline at 03-78852585






Change Location
From
    To
      Save Route
      You can only save routes if you are a member. Sign up now to be able to save up to 10 routes! You can also receive updates and news from MyRapid.
      Save Route
      The route has been saved successfully.
      Route has been Saved
      You have saved this route previously. Please try saving another route.
      You have saved more than 10 Routes.
      Opps! You have saved more than the set 10 routes. Please delete one or more route(s) and try again. Thank you.
      Generic Popup