Information and
Customer Service
On the go and need some assistance? Call our Customer Helpline:
Helpline
03-7885 2585

Monday to Friday: 7am to 8.30pm
Saturday n Sunday: 8.30am - 5.30pm
(Closed on public holidays)

In case you missed us during this time, reach us on social media.
Follow Us On Social Media
Customer Service Counters 
Operating Hours
6.00am – 11.30pm*
* Varies from station to station
If you need assistance with your travels, our Customer Service Officers will be glad to assist. You may locate them at the Customer Service Counter near to the station entrance gate. The counter normally operates from 6.00am – 11.30pm and varies from station to station.
If you need your queries answered or have suggestions to share, contact the Rapid Customer Service Team below:
Customer Service Officers
Our officers are able to communicate in Bahasa Malaysia and English. Their role is to provide you with a pleasant and smooth traveling experience. If you have a query, need to identify your end station, purchase a ticket or even to locate interesting attractions nearby.
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