MRT OPERATED BY rapid kl
MRT
  • MRT
    Rapid Rail Sdn Bhd, a subsidiary of Prasarana Malaysia Berhad was appointed by the Malaysian Government to operate and maintain the first Mass Rapid Transit line in the country; Sungai Buloh - Kajang Line (MRT SBK Line). Mass Rapid Transit Corporation (MRTC) Sdn Bhd is the asset and project owner. 
    MRT SBK Line Connectivity
    The line connects you to Sungai Buloh (northwest of KL) and Kajang (southeast of KL) through its 51 km route. It comprises of a 41.5 km elevated guideway with 24 stations and 9.5 km tunnel segment with 7 underground stations. The MRT SBK Line also integrates 7 locations / stations with existing rail lines and 16 stations equipped with park & ride facilities.
    Fully Automatic Operations
    Similar to the Kelana Jaya Line, the operations of the MRT SBK Line trains are fully automatic and operated remotely from the Operations Control Centre (OCC) in Sungai Buloh Depot and a Backup Control Centre (BCC) in Kajang Depot.  
    Ready for Service
    The entire stretch of the MRT SBK Line line will be fully completed and ready for passengers by July 2017. Starting from 15 December 2016, Phase 1 of the MRT SBK Line will be ready to take you from Sungai Buloh (station 1) to Semantan (station 12), at a total estimated travel time of approximately 30 minutes. All trains will turn back to Sungai Buloh at the north portal near Semantan station.
    Phase 2 of the line is estimated to commence by July 2017, taking you from Sungai Buloh (station 1) to Kajang (station 31). Estimated traveling time is 86.3 minutes.
    All trains will be operating at a frequency of 3.3 minutes during peak hours.
    Phase 1 Operations (starting 16 December 2016)
    Phase 2 Operations (July 2017)
    Claim Refunds
    In the event of a service delay greater than 15 minutes, a refund voucher may be made available for paid customers at the Station Manager’s discretion.
    Lost & Found
    Any unattended belongings or children at stations or on trains identified by our staff will be reported and brought to the nearest Station Control Room Agent (SCRA). Details are to be recorded in the Lost & Found form available.
    We remind that travellers are responsible for their own belongings and those travelling with children do not leave them unattended when using the SBK Line. We also urge travellers to alert our staff on duty for any unattended bags, parcels and even children.
    Our stations are built with universal access to accommodate all categories of travellers.
    Facilities at Stations
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    Train Information
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  • Note: Station Muzium – Kajang will be opening in July 2017. 
    Legend
    LRT Ampang Line
    LRT Ampang Line
    LRT Sri Petaling Line
    LRT Sri Petaling Line
    LRT Kelana Jaya Line
    LRT Kelana Jaya Line
    KL Monorail Line
    KL Monorail Line
    MRT Sungai Buloh - Kajang Line
    MRT Sungai Buloh - Kajang Line
    KTM Seremban Line
    KTM Seremban Line
    KTM Port Klang Line
    KTM Port Klang Line
    ERL KLIA Express Line
    ERL KLIA Express Line
    ERL KLIA Transit Line
    ERL KLIA Transit Line
    Interchange Station
    Connecting Station
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  • Frequently Asked Questions, Answered
    FAQ on Operations
    1. When will Phase 1 of the MRT SBK Line start?
    Phase 1 of MRT SBK starts on 16 December 2016; covering 12 stations between Sungai Buloh and Semantan.
    2. What are the 12 stations under Phase 1?
    They are:
    1) Sungai Buloh
    2) Kampung Selamat
    3) Kwasa Damansara
    4) Kwasa Sentral
    5) Kota Damansara
    6) Surian
    7) Mutiara Damansara
    8) Bandar Utama
    9) TTDI
    10) Phileo Damansara
    11) Pusat Bandar Damansara
    12) Semantan
    3. What is the train frequency?
    It is 3 minutes.
    4. When will Phase 2 of the MRT SBK Line start?
    Phase 2 of MRT SBK is scheduled for operations in July 2017, covering the remaining 19 stations between Semantan and Kajang.
    FAQ on Fare
    1. How much is the fare?
    The fare ranges from RM1.10 to a maximum fare of RM6.40 based on the cash fare structure.
    Commuters will enjoy more savings by using the cashless payment mode via Touch ‘n Go card. The cashless fare structure ranges between RM1.10 and RM5.50.
    People with disabilities (OKU), students, and senior citizens enjoy an additional 50 per cent discount from the cash rate. Children under 7 years old travel for free.
    (Note: The RM1 fare reported in the media refers to the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)
    2. How is the fare calculated?
    The fare is calculated based on three components - a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.
    The fare calculation is similar with that of the LRT and monorail services.
    3. Why are the MRT fares not integrated with SPL, AGL, KJL, MRL?
    MyRapid card is undergoing technology changes with integrated travel capabilities. The technology changes are expected to be completed in July 2017 when the MRT network integrates with the LRT and Monorail networks.
    Until July 2017, customers can use Touch ‘n Go cards as the cashless payment mode to board the MRT SBK line. Customers can top up their Touch ‘n Go cards at the MRT ticket vending machines.
    4. Where can I find the detailed fare tables for MRT SBK Line?
    The fare tables for the MRT SBK Line are available in the Prasarana website here, and at the Customer Service Offices at LRT, monorail and MRT Sungai Buloh – Kajang stations from 16 December 2016.
    5. Looking at the table, how is possible that the further one travels, the fare charges are lesser compared with nearer stations?
    In addition to the nominal flag fall and the nominal fee for the Transit Acquirer System (TAS), fare is calculated based on the distance travelled and cascading rates based on blocks of four or five kilometres travelled. The unit rate/km for shorter distance is relatively higher rates compared with the unit rate/km for further distance travelled.
    For example, the cash fare between Sungai Buloh and Bandar Utama which is 13.33 kilometres away is calculated based on the following:
    Flag fall (RM0.70) + TAS (RM0.20) + (Distance of 13.33 km x base unit rate of RM0.22/km) = RM3.80.
    The calculation of the cash fare between Sungai Buloh and TTDI, which is further away than Bandar Utama, but has crossed over to a lower block of unit rate/km, would result in a relative lower fare as below:
    Flag fall (RM0.70) + TAS (RM0.20) + (15.17km x base unit rate of RM0.18/km) = RM3.70.
    6. Is there a minimum fare charged when entering and exiting at the same station?
    Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.
    7. Do we need to maintain the minimum store value balance when using the cashless payment on MRT?
    Customers must maintain a minimum stored value balance of RM3.00 when using the cashless payment on MRT.
    8. Where can we check the MRT fares? Does MRT have journey planner for commuters to check on the fares?
    The fare tables for MRT SBK are currently published here. The fare tables would be published at all MRT SBK stations by 16 December 2016.
    FAQ on Payment Mode
    1. What are the payment modes for MRT SBK Line?
    Customers have a choice to purchase cash tokens or use Touch ‘n Go cards for cashless travels during Phase 1 of the MRT SBK Line operations.
    We would introduce more ticket options, including MyRapid card during Phase 2 of the MRT SBK Line operations.
    2. Can I use MyRapid Cards for travel on the MRT SBK?
    MyRapid card is undergoing technology changes and would be available during Phase 2 of the MRT SBK operations, when the MRT network integrates with the LRT and monorail networks.
    3. Do all gates accept tokens?
    Tokens are accepted at all incoming gates. For outgoing gates, slots for tokens are only available at both ends of the gates.
    4. Do you have designated gates to accept the red token just like at the LRT/Monorail stations?
    Yes, the wide aisle gates are located at both ends of the gates.
    5. Does MRT SBK have off peak fares between 6.00 am to 7.00 am?
    We would announce more details at a later date.
    6. How can I check the fare transactions? Is the transaction available online?
    If you are holding the Touch ‘n Go card, you may call the Touch n Go Careline at 03-2714 8888 to check the fare transactions. You may also visit www.touchngo.com.my for details on e-statements.
    7. The cashless payment for MRT is only available on Touch ‘n Go card. Do you sell Touch ‘n Go cards at the stations? And how much do I need to pay?
    Yes, Touch ‘n Go cards are available for sale at the Customer Service Offices at the MRT SBK Line. The price is RM20.60, inclusive of RM10 stored value and RM0.60 GST.
    8. Does MRT SBK have reload machines to top up Touch n Go card at the stations?
    Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT SBK stations.
    9. What is the difference between the new MRT SBK Touch ‘n Go with other Touch ‘n Go cards?
    The new MRT SBK Touch ‘n Go card is the same like any other Touch ‘n Go cards.
    10. Can I use the new MRT SBK Touch ‘n Go card on the existing Rapid KL (LRT/Monorail/Bus/BRT) network?
    Yes, you can.
    11. Can I use my existing Touch ‘n Go card for MRT services?
    Yes, you can.
    12. If I discontinue to use the Touch n Go card, how can I request for a refund for the remaining store value balance?
    You may visit Touch ‘n Go hubs for refunds.
    FAQ on MRT Weekly and Monthly Packages 
    1. Can I still enjoy MyRapid Smart 7 weekly and Smart 30 monthly packages for further savings?
    MyRapid ticket products would only be introduced in Phase 2 of the MRT SBK Line operations.
    Nevertheless, the weekly and monthly fares are available for MRT SBK Line. The weekly and monthly ticket products, however, would be offered through a manual system until Phase 2 begins in July 2017.
    2. How does the manual system for the weekly or monthly packages work?
    Commuters purchasing the weekly and monthly packages would be issued special cards; which would need to be presented at the Customer Service Offices at the MRT SBK stations for tokens to their destinations.
    3. Where can I purchase MRT SBK Weekly or MRT SBK Monthly cards?
    You can purchase the weekly or monthly ticket products from the Customer Service Offices at the MRT SBK stations.
    4. When can I purchase MRT SBK Weekly or MRT SBK Monthly cards?
    You can purchase the weekly or monthly ticket products from the Customer Service Offices at the MRT SBK stations from 16 December 2016.
    5. Do you charge a fee for the MRT SBK Weekly and the MRT SBK Monthly passes under the manual system?
    Yes, a nominal premium subscription fee of RM2.50 is levied on “MRT SBK Weekly” which is valid for seven (7) consecutive days, while a premium subscription fee of RM10.00 is applicable for “MRT SBK Monthly” with validity of 30 consecutive days.
    6. Why is there a premium subscription fee for “MRT SBK Weekly” and “MRT SBK Monthly”?
    The premium subscription fee is required to differentiate the cashless fare entitlements.  
    7. Can I request for a replacement if the MRT SBK Weekly or Monthly card is misplaced, lost or damaged?
    No. Misplaced, lost or damaged passes are not replaceable or refundable. Customers are advised to ensure the safekeeping of their cards.
    FAQ on MRT Feeder Bus Services
    1. Will there be feeder bus services to the MRT stations?
    Yes, feeder buses would be provided to support the operations of MRT SBK Line.
    Some 120 feeder buses would be deployed to support 26 routes along all 12 MRT stations opened under Phase 1.
    Details of the MRT feeder bus services will be made available on the website.
    2. Will the feeder bus services be chargeable?
    Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50 per cent discount. Children under 7 years old travel for free.
    Fares could be paid by cash or Tough ‘n Go cards.
    3. Will the feeder bus services be chargeable?
    Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50 per cent discount. Children under 7 years old travel for free.
    Fares could be paid by cash or Tough ‘n Go cards.
    4. How do I get to KL Sentral via MRT?
    There’s no direct connectivity to KL Sentral via MRT.
    To get to KL Sentral, you can take the MRT feeder bus from the MRT Bus Hub, located next to the MRT Pusat Bandar Damansara Station.
    FAQ on Park N' Ride Facilities
    1. Are there parking facilities available at MRT stations? How much is the parking fee, and what is the mode of payment?
    For Phase 1, the parking facilities are available at:
    • MRT Sungai Buloh Station.
    • MRT Kwasa Damansara Station
    • MRT Kwasa Sentral Station
    • MRT Bandar Utama Station
    • MRT Pusat Bandar Damansara Station 

    For more information, please click here.
    FAQ on Helpline
    1. Who do I call for assistance and help?
    You can get in touch via these channels:
    i) Go to the nearest Customer Service Office at any MRT SBK stations
    ii) Submit your enquiry to our Rapid KL Facebook: myrapid
    iii) Submit your enquiry to our Rapid KL Twitter: @MyRapidKL
    iv) Call our Helpline at 03-7885 2855 during these hours:
    - Monday to Friday: 7.00am to 8.30pm
    - Saturday and Sunday: 8.30am to 5.30pm
    (Closed on all national public holidays)
    v) Write to us at suggest@rapidkl.com.my

    2. Where can I get more information about the operations of MRT SBK Line Phase 1?
    Customers can go to our website: www.myrapid.com.my
    Moving forward, customers can plan their journeys on the Rapid KL Journey Planner, available on the website.
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