FAQ: Trial Bus Service For Route T300 - Frequently Asked Questions (FAQ)

TRIAL BUS SERVICE

FOR ROUTE T300

FREQUENTLY ASKED QUESTIONS, ANSWERED

Updated as at 30 August 2019, 11.00am

GENERAL INFO:

1. I noticed there are new bus models operating for T300 and T304, are this Rapid KL new buses?

01
This is a part of Rapid KL initiative to increase frequency and improve service quality for the current bus routes. We are operating minibuses for these routes.
2. Is the bus route schedule permanent? (referring to the schedule on social media post)

02
No, it is not. The minibuses will be operating for 3 months only. This is our trial phase to monitor the initiative to improve the frequency.
3. What will happened after 3 months?

03
If the demand for these routes increases within 3 months, Rapid KL will continue the service. We will notify via Rapid KL social media platforms.
4. Why does the bus has high floor?

04
The bus model that we use has high floor. This is to ensure that the minibuses can cater to the neighbourhoods with narrow roads.
5. How many passengers can board the minibus at one time?

05
27 – 31 pax seating.
6. Is there push button on the minibus?

06
No, there is no push button.
7. Is the bus disabled-friendly/ wheelchair-friendly?

07
No, the minibuses are not wheelchair friendly.
8. What is the frequency?

08
The frequency is 15 min (peak hours) & 25 min (non-peak hours).
9. How do you define peak hours and non-peak hours?
09
Peak hours (5 am – 9 am & 4 pm – 8 pm)
Non- peak hours (9 am – 4 pm, 8 pm – 12 am)
10. Why does the bus captain wear a different attire?

10
A: For the purpose of the trial phase, the bus captains wear a different uniform.
11. Why does the bus has only one (1) door?

11
For the purpose of the trial phase, we are operating minibuses with one (1) door.
12. What is the payment mode?

12
All buses are using cashless payment only. You can pay your fare with your Touch ‘n Go / MyKad / MY100 / MY50 cards.
Please ensure you have a minimum of RM3.00 in your card.
13. How do I Tap in and out?

13
You need to board and exit the bus from the same door. The device to tap in & out will be located near the door.
14. Will Rapid KL expand this concept to other bus routes?

14
Yes, if the response is encouraging enough. We will notify via Rapid KL social media platform.
15. I have feedback/suggestion about this service, where do I channel it?

15
You may contact Rapid KL Helpline at 03-7885 2585 for assistance.
Details as below:
Monday to Friday: 7.00am to 8.30pm
Saturday, Sunday & Public Holiday: 8.30am - 5.30pm
In case you missed us during this time, you may reach us on social media channels or email to suggest@rapidkl.com.my

RAIL FARE CALCULATOR

CONCESSION CARDS

NO	PRODUCT	FEATURE/CARDS	ENTITLEMENT	SUBCRIPTION FEES	VALIDITY	SERVICES
1.	Stored Value	MyRapid TnG cards	Cashless Rate	RM15	1 year on purse	Rail & Bus
2.	MyRapid TnG Smart	7 Weekly	Weekly Rate	RM2.50	7 Days	Rail & BRT
2.	MyRapid TnG Smart	30 Monthly	Monthly Rate	RM10.00	30 Days	Rail & BRT
3.	MyRapid TnG Senior Citizen	MyRapid TnG card	50% Discount on cash rate	RM15	1 year on purse	Rail & Bus
4.	MyRapid TnG OKU	MyRapid TnG card	50% Discount on cash rate	RM15	1 year on purse	Rail & Bus
5.	MyRapid TnG Student	MyRapid TnG card	50% Discount on cash rate	RM15	1 year on purse	Rail & Bus
EXISTING
6.	MyRapid TnG Bus 30 Days	Unlimited / MyRapid card	Monthly pass	RM 100	30 Days	Bus Only

PARKING RATES
USER	DESCRIPTION	RATE
LRT Users	24 hours per day commencing from 3.00am - 2.59am on the following day	RM4 (per entry per day)
Non LRT Users		RM3 (for 1st hour) RM1 (for each subsequent hour) RM15 (maximum rate per day)
Penalty	- Lost Card - Card Error - Diferrent Card for entry and exit	RM20

PARKING RATES
USER	DESCRIPTION	RATE
LRT Users	24 hours per day commencing from 3.00am - 2.59am on the following day	RM4 (per entry per day)
Non LRT Users		RM3 (for 1st hour) RM1 (for each subsequent hour) RM15 (maximum rate per day)
Penalty	- Lost Card - Card Error - Diferrent Card for entry and exit	RM20