UNLIMITED PASS MY100/MY50
MY100 AND MY50 (UNLIMITED TRAVEL PASS)
FREQUENTLY ASKED QUESTIONS, ANSWERED 
Updated as at 3 December 2018, 10.00am
GENERAL INFO:
WHAT TO DO BEFORE I PURCHASE MY100 OR MY50?
WHAT TO DO AFTER I HAVE PURCHASED MY100 OR MY50?
  • What if my MyKad is damaged after I have purchased MY100 or MY50?
    01
    You need to get your MyKad replaced at any National Registration Department (Jabatan Pendaftaran Negara’s (JPN) counter.
  • What if I lost my MyKad after I’ve purchased MY100 or MY50?
    02
    You will need to make a police report and apply for a new MyKad at any Jabatan Pendaftaran Negara’s (JPN) counter. We do not accept refund request for MY100 or MY50 for loss of MyKad.
  • When should I renew my MY100 and MY50?
    03
    You must renew your MY100 or MY50 seven (7) days before or seven (7) days after its expiry.
  • How do I renew my MY100 or MY50?
    04

    You have 2 options:

    1. You can physically go to any Rapid KL Customer Service Counters; or 
    2. You can select for auto-renewal at any Rapid KL Customer Service Counters after you have purchased and activated your MY100 MY50.

  • How does the auto-renewal function work?
    05
    Auto-renewal feature is activated upon request.
    Once the auto-renewal feature is activated, your MY100 or MY50 will be automatically renewed seven (7) days before or seven (7) days after the expiry, as long as you have sufficient amount as per the renewal price in your Touch ‘n Go purse value.
    For MY100, the amount in the purse value must not be less than RM105, and for MY50, the amount must not be less than RM53.
    The minimum balance of RM5 for usage at rail and bus services, and RM3 for usage at bus must always be maintained.
    You can only select for auto-renewal only when you have an activation date set for your MY100 or MY50 during your first purchase
  • Can I de-activate the auto-renewal function? How?
    06

    Yes, you can de-activate the auto-renewal function at any Rapid KL Customer Service Counter. The Station Officers will assist you.

  • How do I check the balance of days of my MY100 or MY50?
    07

    The balance of days of your MY100 or MY50 will be displayed on the screen at the LRT and Monorail fare gate when you tap out from the station, or on the bus reader when you tap out from Rapid KL bus.

    For MRT, the expiry date of your pass will be displayed on the screen as you are tapping out from the station.

    Alternatively, you can go to any Rapid KL Customer Service Counter to check your balance of days.

  • Can I terminate my MY100 or MY50?
    08

    No, you cannot terminate your MY100 or MY50.

  • Can I renew my MY100 or MY50 at any Touch ‘N Go Self-Service Kiosk (SSK)?
    09

    You can renew your MY100 or MY50 only at any Rapid KL Customer Service Office. However, you can reload your Touch ‘N Go on your MyKad at any Touch ‘N Go reload points.

WHAT TO DO WHEN MY MYKAD IS UNREADABLE?






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