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Prasarana on right track for improved performance, IMS initiative recognised by MBOR
Monday, 20 August 2019
Kuala Lumpur
KUALA LUMPUR, 19 August - Prasarana Malaysia Berhad (Prasarana) is showing signs of a healthier performance for its full financial year 2019 with a steady uptrend in revenue, an impactful cost optimization programme and higher total combined ridership figures for all its mode of transportation services – rail, bus and ferry – as compared to the same period in 2018.

Efforts in enhancing service excellence has also reaped fruits of success with the Group capping an impressive first half of 2019 following the success of its Integrated Management System (IMS) certification for 5 ISO standards, which was obtained from QAS SIRIM International on June 28. Obtaining the certification in an ambitious six-month drive also earned Prasarana a place in the Malaysia Books of Record (MBOR) as the country’s driver for public transport transformation was named as the ‘first organisation to receive five ISO certifications through Integrated Management System in a single audit’.

Announcing this at a media briefing on Prasarana’s first half performance for 2019, its President and Group Chief Executive Officer, Dato’ Mohamed Hazlan Mohamed Hussain said that the Group currently manages an average daily ridership of 1.2 million with more than 740,000 passengers using the rail services every day. The daily ridership of Prasarana’s bus services, which included those covered by Rapid Penang, Rapid Kuantan, Rapid Manjung, Rapid Kamunting apart from Rapid KL, is over 450,000 while Feri Pulau Pinang, which is operated by Rapid Ferry, manages about 3,700 passengers a day.

Total ridership for the rail services in YTD June 2019 increased by 10 percent to 113 million from that of YTD June 2018. Prasarana’s bus services, however, posted a decline in total ridership by 10 percent to 81 million passengers against the corresponding period. Rapid Ferry’s total number of passengers for the first six month of 2019 was 700,00 passengers – an increase of 233 percent against the corresponding period last year, that stood at 200,000 passengers.

Prasarana’s achievements on quality of service continue to be impressive with Rapid Rail, which operates the LRT, MRT and Monorail lines, achieving 99.96 percent score on service reliability; and Rapid Bus manages a 95.33 percent score on trip performance for its buses, which is calculated based on pre-plan trips against actual trips of the buses. Rapid Ferry scores 95.53 percent on trip performance as well, which is calculated based on percentage of ferry trips that is not lost due to maintenance issue.

On cost optimisation, the Group’s exceeded its target by 10 percent after achieving cost reduction of RM278.80 million against a target of RM238.50 million in the first half of 2019

“For the first six months of 2019, the Group has also significantly improved our financial books as we made steady upwards trend in revenue and significant improvement in our EBITDA,” says Dato’ Mohamed Hazlan, who was appointed to lead Prasarana on September 3 last year.

“When we took on the responsibility to turn around Prasarana, we knew that there is a need to ensure that everyone in Prasarana have the same focus to ensure that we remain as a relevant institution to the country and its people. It is a big task that had many moving parts. So, we embarked on a process of continuous change, re-trained and re-aligned everyone’s focus on three areas – increase ridership, cost optimisation and enhancing quality of service,” he said.

Various initiatives were undertaken under the three focus areas including the IMS certification for 5 ISO standards - ISO 9001:2015 Quality Management System; ISO 14001:2015 Environmental Management System; ISO 45001:2018 Occupational Health & Safety Management System; ISO/IEC 27001:2013 Information Security Management System; and ISO 37001:2016 Anti-Bribery Management System.

“We embarked for the ISO certification as we need to benchmark ourselves against the best global standards and adopt best practices; we want to maintain a high standard of working systems and recognised processes. With these ISOs, it will help in our efforts towards reducing service disruption; eliminating duplication of activities; and ensuring consistency.

“At the same time, we are also working for 5S certification. The 5S practice will help to eliminate waste, streamline production, and optimize efficiencies. 5S is a structured approach to getting a workplace cleaned up, organised, standardised, creating efficiency rather than waste, and sustaining improvements made.

“God willing, we should be able to obtain 5S certification from Malaysia Productivity Corporation (MPC) in September after we passed the pre-audit session last month. This will be updated to you in our second half of 2019 briefing,” added Dato’ Hazlan.

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